The idea makes sense, and it’s not just HR teams who buy into it – as senior executives in some of the biggest companies in the world firmly believe in empowering their workforce.
“People want guidance, not rhetoric,” says Howard Schultz, CEO of Starbucks, “They need to know what the plan of action is and how it will be implemented. They want to be given responsibility to help solve the problem and the authority to act on it.”
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